A. With batteries as durable and OEM spec as we supply, you might wonder why we offer a warranty in the first place. Well, at NEW DELHI MOTOR HOUSE, you could say we’re just used to going the extra mile. For more information on battery warranties, check out the information below.
B. M/s Battery Trading Centre (parent company of New Delhi Motor House) will provide the following warranty to the original purchaser subject to the terms and conditions stated herein.
C. Warranty covers batteries that become unusable or unserviceable due to defects in material and/or workmanship. Warranty period commences from date of initial purchase.
D. Warranty covers for all our product range that are sized properly and used in the application for which it was intended and charged with an approved charging profile
E. Return of good(s) in question must accompany any request for warranty. No exceptions will be accepted
F. Warranty Exclusions:
. This warranty does not apply to batteries that break or fail due to abuse or neglect such as
I. Incorrect or under specified battery type fitted to vehicle/application.
II. Charge system problem/incorrect charging creating an overcharge or under-charge situation.
III. Prolonged storage of the car or very minimal use.
IV. No warranty for Deep discharge applications (heavy accessory loads etc.) or flat battery or under 10.5V battery. All batteries are warranted against premature failure due to manufacturing or material defects only.
V. Electrical faults, Shorts, Excessive loads and loose wiring.
VI. Damage to the battery caused by the consumer or other in-car and or application fault.
VII. Wear and tear
VIII.Sulphation/p>
IX. Any battery modifications such as acid additives, lead terminal changes, or any other contaminants.
X. Tampering or overwriting on Barcode Sticker will invalidate the warranty claim.
XI. The battery is transferred to another vehicle.
XII. Damaged because of fire, flood, earthquake or other act of God or any other natural calamities and for no fault of the company.
XIII. No warranty will stand against broken / tampered terminal.
XIV. AGM/START-STOP/EFB batteries must be replaced with same batteries otherwise warranty stands void.
XV. The defective battery arising out of the free replacement or pro-rata settlement under this warranty will become the property of the Company and no scrap rebate will be given for it.
XVI. No warranty shall be entertained without warranty card & invoice. A soft copy of invoice can be accepted but warranty card is required as original hard copy.
Any unauthorized accessories connected to the system will not be
covered under warranty and in case any damage is caused in the battery
due to such unauthorized accessory the battery will be out of warranty.
The company in no way will be held liable for any loss or injury or
damage caused to any form of life for any reason whatsoever.
The warranty terms and conditions shall be governed by the Laws of
India and all disputes are subject to the exclusive jurisdiction of the
Courts of Delhi only
Customers are deemed to have read, understood, acquiesced, and
agreed to these conditions at the time of purchase.
The warranty is limited to batteries purchased from
www.newdelhimotorhouse.com, from marketplaces where it is distributed
by M/s New Delhi Motor House or Battery Trading Centre and from our
distribution channel partners across the nation.
Warranty claim processing may take up to 14 business days from receipt
of the battery. The customer is responsible for all logistics charges. In
case a replacement is approved, M/s New Delhi Motor House will pay for
shipping the new battery to the customer. In case a claim is rejected, M/s
New Delhi Motor House will bill shipping charges to the customer.
Rejected claim batteries, not picked up in 14 days will be disposed off.
The extent of M/s New Delhi Motor House liability will be limited to
repair/replacement of defective battery, and no claims for consequential
damage or loss shall be entertained
The decision made by M/s New Delhi Motor House will be final and non-
negotiable.
Warranty Claim Process
We hope you will have many years of safe and reliable motoring with your
Car. If a defect in manufacturing of the battery purchased from us should
arise, please find below the steps to claim batteries under the warranty
period.
Step1Email or WhatsApp us from your registered phone number giving detailed
information about the issue.
Attach pictures of the battery condition and the current
Odometer/Medtronic’s reading.
Step2Ship the battery at our address via registered mail/courier and share the
tracking number
New Delhi Motor House
23,Ajit Arcade Kailash Colony,
New Delhi-110014.
Phn: +91 8851827883
Email: [email protected]
Shipping charges will be borne by the customer. Please ensure the
batteries are safely packed to avoid mishandling by the ground logistics.
Batteries can only be transported by surface courier.
Step3Allow us a few days until we inspect your battery. If there is a manufacturing defect,
we will inform you and ship a brand-new battery to you/full refund on - as per
company’s decision including the shipping charges you paid to send the old battery
to us. In this case, we will keep the old battery. In case the claim is rejected, no
refund or replacement is provided. The old battery is shipped back to the customer
and the shipping charges from our facility to the customer’s doorstep, has to be
borne by the customer.
